Do you serve your CUSTOMERS? Or do you
SERVE YOUR VALUE
that your CUSTOMERS want to EXPERIENCE?
Many organizations are victim to the subtle and often fatal difference.
Our workshop filters THE VALUE your CUSTOMERS EXPERIENCE through our proprietary VALUES IN / VALUE OUT framework to establish PRODUCT MARKET FIT and LASTING CUSTOMER LOVE
OUR VALUE CULTIVATION, GROWTH, and DELIVERY WORKSHOP
VALUES IN: We embed the following into your entire product life cycle:
VALUES OUT: A Framework for SERVING the PEAK VALUE your CUSTOMERS want to EXPERIENCE
genuine DESIRE
DESIRE
RESPECT
LISTEN
LISTEN with GENUINE CARE and RESPECT to deliver PEAK VALUE and Customer LOVE
Product pride, pivot anxiety, and focus deficiency keep most businesses from achieving PRODUCT MARKET FIT
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WORKSHOP TAKEAWAYS:
The GENUINE DESIRE to make customers' lives better with high levels of RESPECT and LISTENING SKILLS that are essentials to survival and growth
resolute CHARACTER
EMPATHY
RESILIENCE
COURTESY
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Be RELATABLE to workers, customers, and partners by keeping them the HEART of your company.
60% of CEOs struggle with consistent EMPATHY and 82% of workers would leave their current job for a more empathetic culture.
WORKSHOP TAKEAWAYS:
90% of workers believe empathetic leadership produces higher motivation, innovation, & productivity, and 87% of CEOs agree performance ties to empathy.
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ALIGNED BELIEF and ASPIRATION with ACTION and EXECUTION.
Transactional leaders produce decreased Customer Satisfaction scores, higher employee turnover, and lower worker engagement.
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WORKSHOP TAKEAWAYS:
Servant Leadership generates a 26% increase in job performance, 50% higher employee retention, and 38% lifts in Customer Satisfaction scores.
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An INTEGRATED CULTURE of CONTRIBUTION
HANDS-ON
SERVANT LEADERSHIP
COLLABORATIVE
Have a FOUNDATION so you can RELATE to key stakeholders.
70% of leaders spend less than one day a month reviewing strategy, and only 5% of employees understand their company’s strategy.
WORKSHOP TAKEAWAYS:
Employees that correlate corporate strategy with individual goals are 220% more likely to be top performers.
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A STRATEGIC APPROACH to PMF and CORPORATE COMMUNICATION
strategic APPROACH
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ASPIRATION
STRATEGY
INSIGHT
create RELATION between your customers' Goals and your Expertise.
67% of companies deliver inflexible buying experiences, and 42% of partnerships fail due to value misalignment.
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WORKSHOP TAKEAWAYS:
Companies that cultivate a trust culture and provide educational buying information to customers experience 400% to 600% higher LTVs.
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EMBRACED SOLUTION CENTRICITY through a CREATIVE and VERSATILE approach to PARTNERSHIP
